Shipping & Returns

Once you place an order, we will ship it with 2 business days. You will receive a shipping notification email. Shipping takes 7 to 10 days for customers in the continental U.S. Customers in Hawaii and Alaskan can expect their order in about 14 days. International orders take 14-30 days.

We are not responsible for shipping delays that are out of our control. Expect delivery delays during the holidays.

Shipping is free for all retail orders. Wholesale customers pay $15 for orders under $500. Wholesale orders over $500 are free.

We ship everything through the United States Post Office (USPS). If you prefer a different delivery method, please contact us directly.

Due to the nature of our products, we are unable to accept returns. Please do not ship your products back to us unless we specifically ask.

However, we do issue refunds before your order is fulfilled or if you aren’t satisfied with your purchase. Please contact us right away if there’s a problem with your order.

We do not provide refunds for products that were delivered according to the shipment’s tracking information.

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info@eastcoastterpenes.com

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